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Where are Your Christmas Trees and Lights Sold??
General Foam Plastics holiday products are sold under several brand names. We also produce trees and lights sold under private label brand names of leading retailers in the US and around the world. Please browse through Our Partners page to see where our products can be found.
How do I set up my Christmas tree?
Assembly instructions are provided with your tree. To obtain another copy of the assembly guide, our Customer Service Center can assist you, for further queries please visit Customer Support.
What should I do if my Christmas tree is missing some parts?
Please fill out the Contact Us form on our website or call our US toll free customer service number at 1-855-277-0085 for further assistance.
Will the light string stay on when one bulb burns out?
Yes. The light sets are designed to remain lit even when a bulb burns out. However, we recommend replacing missing or burned out bulbs as soon as possible. Failure to do so will shorten the lifespan of the light set.
What should I do if the Christmas tree will not light?
Please check to make sure that all plugs are properly connected and plugged in. Refer to assembly guide for instructions.
Please check for blown fuses at the plug and replace as needed.
Please check for loose, broken or missing light bulbs and replace as needed. (Does not apply to
patented SureBright™ premium lights which should stay lit even if above conditions occur.)
Please Contact Us and our Customer Service Representative will be happy to assist you.
Does my tree come with replacement bulbs and fuses?
Yes. Each tree comes with an extra bulbs packet attached to the end of the cord and replacement fuses located inside the plug. Please refer to your instruction manual. For additional bulbs and fuses, they can be found at most major retailers or contact our Customer Service Center.
How do I replace loose, broken or missing bulbs and change the fuses on my tree or light sets?
Please refer to your instructions manual. To obtain another copy of the assembly guide, our Customer Service Center can assist you, for further queries please visit Customer Support.
Can I add extra effect adapters like dimmers and blinkers to the tree?
No. We don't recommend adding extra electrical devices to the tree as it may cause fuses to overload. It will also void existing manufacturer's warranty on the product.
How do I care for my tree?
It is highly recommended that you unplug Christmas tree lights before leaving home or going to bed. After the season, you can pack the tree loosely in the original box or in a Christmas tree storage bag and store in a cool dry place. Please see manufacturer's manual for care and safety instructions.
Is my Christmas tree fire retardant?
Yes. The materials used to manufacture the Christmas tree are flame retardant and should not become a fire accelerator. Please follow the safety guidelines included with the instructions manual for proper setup and maintenance of your tree.
Can my Christmas tree be placed outdoors?
No. The trees are intended for indoor use only unless otherwise specified for use both indoors and outdoors. Placing an indoor tree outdoors is dangerous and will void existing manufacturer's warranty.
What is your warranty policy?
We provide a 2-year or 5-year limited warranty on all of our trees. Please refer to your warranty card or visit our Warranty page for more information.